FAQ

Downloads & Updates

Is there a public Windows download?

No. The current public download only covers:

• macOS (Apple Silicon)
• macOS (Intel)

If you need the official current builds or release notes, always start from GitHub Releases.

Why does macOS say the developer cannot be verified?

In rare cases, Gatekeeper may still block the app even when it came from the official release page.

Try:

1. Open System Settings → Privacy & Security
2. Choose Open Anyway
3. Or right-click the app and choose Open

How do updates work?

MoryFlow checks for updates automatically, but download and install still require user confirmation.

See Download & Updates.

Sync

What is the difference between Cloud Sync and external folder sync?

They are not the same thing.

• Cloud Sync is MoryFlow's built-in sync path for the current vault
• External folder sync is a separate file-sync layer outside MoryFlow

See Multi-device Sync and Cloud Sync Settings.

Why is Cloud Sync unavailable?

Cloud Sync currently depends on:

1. being signed in
2. having a vault open

If one of those is missing, the app will stop at that state first.

Account & Settings

Where do I manage membership and credits?

Open the Account section in Settings.

That is where MoryFlow currently handles:

• sign-in
• membership
• credits
• account deletion

See Account & Membership.

Where do I configure providers and models?

Open the Providers section in Settings.

That is where you manage:

• built-in providers
• custom providers
• API keys
• enabled models
• default model selection

See Providers & Models.

What is the difference between Providers and MCP?

They solve different problems.

• Providers decide which models Mory can use
• MCP adds external runtime capabilities

See Providers & Models and MCP Settings.

AI Usage

Why is Mory not responding?

Check these first:

1. network connection
2. provider API key
3. selected model availability
4. any error message in the chat area or settings

Can I use MoryFlow offline?

For AI work, the current offline path is to use local models such as Ollama.

See Ollama Local Models.

Your vault itself stays local-first either way because your notes are regular local files.

Troubleshooting

Where can I see the current app version?

Open Settings → About.

How do I report a problem?

Use one of these channels:

• GitHub Issues: github.com/dvlin-dev/moryflow-meta/issues
• Email: hello@moryflow.com

When possible, include:

• your operating system and version
• your MoryFlow version
• what you expected
• what actually happened
• reproduction steps